Refund and Return Policy

Effective Date: November 1, 2024

 

Custom-Made Products

All our products are custom-made specifically for each order. Because of this, we cannot accept returns or offer refunds. Please double-check all customization details—including size, color, and design—before placing your order, as changes or cancellations cannot be made once production begins.

 

Cancellations and Changes

  • Customer-Initiated Changes: Due to the personalized nature of our products, we cannot accept cancellations or changes to orders after they have been placed. This includes adjustments to size, color, or any other customization details.
  • Seller-Initiated Changes: In rare cases, we may need to cancel or modify your order due to circumstances like the unavailability of materials. If this happens:
  • We will contact you promptly.
  • You will have the option to adjust your order or cancel it for a full refund.

 

Damaged Products

If your product arrives damaged from transit, we will gladly offer you a replacement at no extra cost.

  • How to Report Damage:
  • Contact us within 15 days of receiving your order.
  • Contact Us Here
  • Provide your order number, a description of the damage, and photos showing the issue.

 

Replacement Process

Once we confirm the damage, we’ll process your replacement as quickly as possible. We’ll cover all shipping costs for the replacement product.

 

Exclusions

  • We do not replace items for issues unrelated to shipping damage, such as:
  • Incorrect customization details provided by you.
  • Damage due to misuse or neglect after delivery.

 

International Orders

  • Customers are responsible for any customs fees or import taxes.
  • International shipping times may vary and could affect the 15-day reporting window.

 

Contact Us

If you have any questions or need assistance, we’re here to help.

 

Your Legal Rights

This policy does not affect any legal rights you may have under applicable laws.

 

Policy Updates

We may update this policy from time to time. Please review it periodically for any changes.

 

By placing an order with us, you agree to this Return and Refund Policy as well as our Terms and Conditions.